.agency-direct-chat{height:100%;min-height:340px;display:flex;flex-direction:column;background:#fafbf7;color:#18251d;border-radius:20px;overflow:hidden;text-align:left;box-sizing:border-box}.agency-direct-chat header{padding:18px 22px;background:#fff;border-bottom:1px solid #dce5d7;display:flex;flex-direction:column;gap:5px}.agency-direct-chat header strong{font-size:20px}.agency-direct-chat small{color:#526457}.direct-chat-thread{flex:1;overflow:auto;min-height:120px;padding:20px;overscroll-behavior:contain}.direct-message{width:fit-content;max-width:85%;margin:0 0 15px;background:white;border:1px solid #dce5d7;border-radius:17px;padding:13px 17px;box-shadow:0 4px 12px #15241808}.direct-message.mine{margin-left:auto;background:#e7f5d5;border-color:#c7dfa9}.direct-message strong{display:block;font-size:13px;color:#45623e}.direct-message p{margin:6px 0!important;color:#18251d!important;white-space:pre-wrap;overflow-wrap:anywhere;font-size:16px!important;line-height:1.5!important}.direct-message time{font-size:11px;color:#536454}.direct-chat-form{display:flex;align-items:end;gap:10px;padding:15px;border-top:1px solid #dce5d7;background:#fff}.direct-chat-form textarea{flex:1;min-width:0;resize:vertical;max-height:130px;margin:0;border:1px solid #cbd7c3;border-radius:13px;padding:12px;background:#fafbf7;color:#18251d;font:inherit}.direct-chat-form button,.direct-chat-older{border:0;border-radius:12px;padding:12px 18px;background:#b5ee79;color:#14240c;font:inherit;font-weight:700;cursor:pointer}.direct-chat-older{align-self:center;margin:8px;font-size:13px}.direct-chat-status{margin:0;padding:0 18px;color:#954121;font-size:14px}.direct-chat-status:empty{display:none}.direct-chat-empty{color:#526457;text-align:center}.care-chat-toolbar{display:flex;gap:8px;align-items:center;flex-wrap:wrap;padding:10px 16px;background:#fff;color:#18251d;z-index:3;flex-shrink:0}.care-chat-toolbar button,.care-chat-toolbar a{font:inherit;font-size:14px;padding:9px 14px;border:1px solid #cbd7c3;background:#fff;color:#243921;border-radius:20px;text-decoration:none;cursor:pointer}.care-chat-toolbar button[aria-pressed=true]{background:#24482e;color:white;border-color:#24482e}.care-chat-toolbar .care-book-access{margin-left:auto}.care-human-panel{flex:1;min-height:0;overflow:hidden;width:100%}.care-human-panel[hidden]{display:none}.view-chat.care-human-open>.chat-thread,.view-chat.care-human-open>.chat-input,.view-chat.care-human-open>.chat-suggestion{display:none!important}.chico-book-card{display:flex;align-items:center;gap:18px;margin-top:15px;padding:15px;border-radius:16px;background:#f4f8eb;color:#243921}.chico-book-card img{width:90px;height:125px;object-fit:contain;border-radius:6px}.chico-book-card a{display:inline-block;margin:8px 10px 0 0;color:#335d1c;font-weight:700}.chico-book-card strong{display:block}.chico-book-card small{display:block;margin-top:5px}@media(max-width:600px){.direct-chat-thread{padding:12px}.direct-message{max-width:92%}.direct-chat-form{padding:10px}.direct-chat-form button{padding:12px}.care-chat-toolbar{padding:8px}.care-chat-toolbar button,.care-chat-toolbar a{font-size:12px;padding:8px 10px}} 
.view-chat.has-care-toolbar.active{display:flex;flex-direction:column}.view-chat.has-care-toolbar>.chat-thread{flex:1;min-height:0;height:auto}.view-chat.care-human-open .care-human-panel{margin-bottom:calc(82px + var(--safe-bottom,0px))}.view-chat.care-human-open .chico-beta-chip{display:none}.view-chat.has-care-toolbar>.care-chat-toolbar{position:relative;left:auto;top:auto;width:100%;box-sizing:border-box}.chico-book-card img{width:110px;height:110px;object-fit:contain}
.care-book-dialog{border:1px solid #d3dfc6;border-radius:24px;padding:35px 20px 20px;max-width:min(520px,90vw);background:#fafbf7;color:#21331c}.care-book-dialog::backdrop{background:#08130ac7;backdrop-filter:blur(6px)}.care-book-close{position:absolute;top:8px;right:12px;background:none;border:0;color:#21331c;font-size:28px;cursor:pointer}.care-book-dialog .chico-book-card{margin:0}.care-book-dialog .chico-book-card img{width:140px;height:150px}@media(max-width:450px){.care-book-dialog .chico-book-card{flex-direction:column;text-align:center}}
@media(max-width:600px){.chico-book-card{flex-direction:column;align-items:stretch;gap:12px}.chico-book-card img{width:100%;height:150px;align-self:center}.chico-book-card strong{line-height:1.4}.chico-book-card a{display:block;margin:12px 0 0}.view-chat.has-care-toolbar .chico-beta-chip{display:none}}

.phone[data-current-view="chat"]:has(.care-human-open) .side-tabs{display:none}

.view-chat.care-split.active{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);grid-template-rows:auto minmax(0,1fr);gap:0 12px;padding-bottom:calc(82px + var(--safe-bottom,0px));background:#fff}
.view-chat.care-split>.care-chat-toolbar,.view-chat.care-split>.chico-merchandising-context{grid-column:1/-1}
.care-chico-panel{min-width:0;min-height:0;display:flex;flex-direction:column;position:relative;background:#fff;overflow:hidden}
.care-chico-panel>.chat-thread{flex:1;min-height:0;height:auto;padding:14px 16px}
.care-chico-panel>.chat-input{position:relative;inset:auto;transform:none;width:auto;margin:8px 12px;flex-shrink:0}
.care-chico-panel>.chat-suggestion{position:relative;inset:auto;transform:none;width:auto;margin:0 12px;font-size:12px;flex-shrink:0}
.care-split>.care-human-panel{min-width:0;min-height:0;height:100%;margin:0}.care-split .agency-direct-chat{min-height:0;width:100%}.care-split .chico-beta-chip{display:none}
.care-conversations-title{font-size:14px}.care-chico-panel .bubble{max-width:94%;overflow-wrap:anywhere}
@media(max-width:680px){.view-chat.care-split.active{grid-template-columns:1fr;grid-template-rows:auto minmax(300px,48dvh) minmax(300px,42dvh);overflow-y:auto;gap:12px}.care-split>.care-human-panel{border-top:2px solid #dbe7ce}.care-chico-panel>.chat-thread{padding:10px}.care-chico-panel>.chat-input input{min-height:44px;padding:0 12px}.care-chico-panel>.chat-suggestion{display:none}}

.phone[data-current-view="chat"]:has(.care-split) .side-tabs{display:none}@media(max-width:680px){body:has(.phone[data-current-view="chat"] .care-split) .app-services-launcher{top:12px;left:12px;bottom:auto;width:40px;height:40px;border-radius:12px;transform:none;box-shadow:0 3px 12px #13251733}.care-split .direct-chat-form textarea{font-size:16px}}

/* Shared conversation components and aligned paired-chat columns. */
.agency-direct-chat{background:#fff}
.direct-message{background:#efefef;border:0;box-shadow:0 10px 24px #0003}
.direct-message.mine{background:linear-gradient(#a7ca58,#7da62f);color:#fff}
.direct-message.mine p,.direct-message.mine strong,.direct-message.mine time{color:#fff!important}
.direct-chat-form{position:relative;margin:8px 12px;padding:0;gap:0;align-items:center;flex-shrink:0;border:0;border-radius:30px;background:#ececec;overflow:hidden;box-shadow:inset 5px 6px 11px #00000024,inset -2px -2px 5px #ffffffe6,0 9px 20px #00000024}
.direct-chat-form textarea{box-sizing:border-box;min-height:60px!important;max-height:112px;resize:none;border:0;border-radius:0;outline:0;background:transparent;padding:18px 22px;line-height:24px;color:#222}
.direct-chat-form button.direct-chat-send{flex:0 0 46px;align-self:stretch;padding:0;border:0;border-radius:0;background:transparent;color:#8cb338;font-size:2.2rem;font-weight:400}
.direct-chat-form:focus-within{outline:2px solid #8cb338;outline-offset:2px}
.care-split .care-chico-heading,.care-split .agency-direct-chat>header{box-sizing:border-box;min-height:60px;flex:0 0 auto;margin:0;padding:16px;display:flex;align-items:flex-start;justify-content:center;flex-direction:column;border-bottom:1px solid #e5e9e1;background:#fff;color:#18251d}
.care-split .care-chico-heading strong,.care-split .agency-direct-chat>header strong{font-size:18px;line-height:28px;margin:0}
.care-split .agency-direct-chat>header small{display:none}
.care-split .agency-direct-chat{border-radius:0}
.care-split .direct-chat-thread{padding:14px 16px}
.view-chat.care-split:not(.has-care-toolbar){grid-template-rows:minmax(0,1fr)}
#chicoNav small{white-space:normal;line-height:1.15}
@media(max-width:680px){.direct-chat-form textarea{min-height:44px!important;padding:10px 12px}.care-split .care-chico-heading,.care-split .agency-direct-chat>header{min-height:52px;padding:12px 16px}.view-chat.care-split:not(.has-care-toolbar){grid-template-rows:minmax(300px,48dvh) minmax(300px,42dvh)}}